Opinion about CEX.IO

After the bitcoin boom, cryptocurrency trading became enormously popular among investors... and among the scammers. Here we review the trading platform CEX.IO which we think is totally safe and without suspicion of scam. We explain why below.

It is a company registered in the United Kingdom, which allows investing with ease, thanks to a logical operation and a good offer of possibilities. In this review of Estafa.info we will analyze its security features, as well as its operation.

Our experience

If we have to summarize our general experience with this platform and cryptocurrency trading through it, we can only say good things. Beyond the fact that there are always details that can be improved, we are dealing with a company registered in a country with demanding regulations, such as the United Kingdom, which also follows certain internal security rules that we have liked a lot. Out heré you will be able to buy and sell bitcoins, as well as some other popular cryptocurrencies with guarantees of being on a well-functioning platform. So much so, that they even have a money back guarantee on their rates, in case you are not satisfied with the service.

In CEX.IO you can also leverage yourself and invest more money than you have in the trading account balance. Right now, they are offering the possibility of 1 to 2 and 1 to 3 leverage. It's not much, but due to the great volatility of bitcoin and similar values, it seems prudent to us that they manage these low limits for now.

Is it a scam CEX.IO ?

Many times we have had to make reviews of dubious cryptocurrency investment platforms, with security problems and with little information. But in this case it has been quite simple, because the platform reports its security guarantees clearly and concisely. A sign that they are good and can be proud of them.

Firstly, it is a company registered in the United Kingdom, which already gives us some guarantees that it has to follow the laws of a country with a great financial culture and a regulation that guarantees fair treatment to investors.

It is also registered with FinCEN (Financial Crimes Enforcement Network) in the United States, which demonstrates a commitment to comply with the rules and customs of the countries in which it offers its services.

As we have already mentioned, they even have a money back policy in the event that you are not satisfied. Of course, this does not apply to the money that the investor may lose by investing, but to the commissions that the platform charges for its service.

It is true that there have been users who have had problems with withdrawals to VISA credit cards, however, they have always been given the option of making their withdrawal by bank transfer to a MasterCard credit card. The real problem is that faced with the avalanche of users who have entered the platform in the heat of bitcoin, their customer service was overwhelmed and the answers took a long time to arrive. We have verified that there are no problems with withdrawals. This platform pays and you can withdraw money. However, there have been some problems in the past due to the too rapid growth of the market. In an act that we believe honors them, they decided not to accept any more new users, until their support service controlled the situation. Of course, they hired more agents, but all in all, these people need some adaptation and learning time to be fully operational. That is why we believe that closing its doors to new customers is something that shows its commitment to quality and seriousness.

In view of these data and after the tests we have done with them, we can say that CEX.IO it's not a scam.

Promotions of CEX.IO

As with virtually all serious platforms that are engaged in currency and cryptocurrency trading, this company does not offer any promotions or welcome bonuses.

However, we know that it is a practice that may change in the future, since many times the markets are moved by fashions, so we reserve this New Zealand to inform you of the promotions that they may launch in the future, something that we will try to do as soon as these are available.

Trading cryptocurrencies in CEX.IO

We are facing a company that has chosen to offer a good service in the most demanded needs, which translates into a small number of cryptocurrency pairs, but they are the most important in the current market.

Specifically, here you can invest in BTC/USD, BTC/EUR, ETH/USD, ETH/EUR, ETH/BTC, BCH/USD, BCH/BTC, DASH/USD, DASH/BTC, ZEC/USD.

We always say that the fact of being able to invest with respect to the dollar and the dollar, seems extremely interesting to us, since it is much easier for investors to analyze the strength or weakness of cryptocurrencies with respect to well-known real currencies.

On the platform you can see candlestick charts in frames ranging from a minute to a week. In addition, it has a more advanced version of charts that allows you to overprint various indicators.

Currently the possibility to leverage is available for BTC/USD, BTC/EUR, ETH/BTC and ETH/USD pairs. We like that they have a risk prevention system that prevents your balance from moving below zero.

If you are serious about trading, the possibility of using its API to automate operations is also interesting. Right now they have three versions: REST API, WebSocket API and FIX API that allow you to automate trading and connect the platform to a source of liquidity in bitcoins.

The commissions per operation start from 0.25 % and decrease as the volume of the operation increases.

Payment methods

Money can be deposited using cryptocurrencies, by free SEPA bank transfer, and by credit card. Income by credit card, have a commission of 3.5% + $ 0,24.

We do not like that to withdraw the money there are commissions on all available methods. It would be more elegant if it were free just like income, but we understand that they have their costs and if they didn't charge you here, they would charge you one way or another in other commissions. To give you an idea, the commission for a SEPA transfer is $10.

Safety and regulations

We have explained quite a bit about security in the section on whether the platform is a scam or not, but there are still a few more things we can tell you so that you can see that it is not a fraud.

For example, their security measures.

The website is protected against DDoS attacks, the data at all times travels encrypted using SSL something that is verified by GeoTrust Inc. They also comply with PCI DSS standards, which is certified by security auditors, Kyte Consultants Ltd.

They keep most cryptocurrency funds in a cold wallet, that is, a wallet that cannot be stolen, and they only keep a small volume on the platform to ensure liquidity and speed of transactions.

They also carry out checks to verify that the credit cards you use really belong to you and that it is you, the owner of the account, who is really trying to get the money out, when someone makes a withdrawal request.

Customer service

The customer service is good, but as we explained in the section on whether it is a scam, at times of great activity it is overwhelmed. Just as the bitcoin bubble was and the great explosion of popularity it obtained in a few months, you will see that in all the reviews we talk about customer service of cryptocurrency platforms we say that times could be improved. The same thing happens in this case.

Now, when you get an answer, it is informative and useful.

Functionality of the website

The website works perfectly, everything loads fast including the graphics and has a logical organization that allows you to find what you need with ease.

They have a little New Zealand flag in the upper right corner where you select the language that is very nice at the moment, but the truth is that the translation has been done in very few menus and that in reality the website is completely in English even if you select the New Zealand version. We assume that this will improve over time.

Mobile application

The apps of CEX.IO they work very well, something that it is difficult for us to say in most competitors. They have a version for Android and iOS, and you will notice that the user reviews are generally very good, with almost all negative reviews due to the fact that they do not support new users, something that really has nothing to do with the performance of the app, since it happens the same in the computer version.

The apps have left us very satisfied.

Finding

Without a doubt CEX.IO it is not a scam and does not give rise to frauds or scams. We value your honesty to not admit new users temporarily until we have the ability to offer a high quality service like the one you were offering. Precisely for this reason, for their great service, we give them the highest mark and we believe that it is a platform that is very worthwhile as soon as it is accessible again.

In addition to its security features, which have totally convinced us, we liked the smooth operation of the mobile app, the ease of use of the web version for computer and the transparency and clarity with which they offer all the information.

We definitely recommend it.